"Scientific research" Almanac

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  MODERN APPROACHES FOR IMPROVING THE INFORMATION SERVICE

  Latest developments in the IT service imply a process of transition from traditional models of managing technologies and resources to a model of managing services. The project deals with issues related to transforming the management of Information services departments into a service management model. A research project for the state of the art of ... Latest developments in the IT service imply a process of transition from traditional models of managing technologies and resources to a model of managing services. The project deals with issues related to transforming the management of Information services departments into a service management model. A research project for the state of the art of IT service management (ITSM) has been presented. Having identified major issues in terms of implementation and development of ITSM, we have analyzed the findings of our research and proposed solutions to existing problems. Hence, the main thesis of the research is that it is possible to identify a single approach to the improvement of the information service which will be based on the transformation of management of IT services into a service management model (ITSM – IT service management). The object of our research is the IT service within organizations, the focus of attention being on entities which have their own IT service departments. The subject of our research is contemporary approaches for improving the management of information services within organizations. The major objective of the research paper is to analyse the findings of our research of employing ITSM in Bulgarian organizations; review existing best practices and identify the potential of employing that model. As a result of an empirical study and analysis of its results, the main conclusions of the present study are as follows: • modern IT requires a transformation of the way of management and functioning of the information services; • the IT service delivery and management model will lead to cost reductions and increased efficiency and efficiency of not only IT service provision but also of the whole organization; • ITSM is a well-known, recognizable approach for improving IS governance in our country, whose implementation, use and development process has already started and expanded.

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  TEACHING STUDENTS IN THE MAJOR OF ECONOMICS OF TOURISM IN ENGLISH THROUGH A MOBILE SOFTWARE APPLICATION

  Contemporary information and communication technologies bring about certain changes in the educational process. Such changes must be researched, analyzed and implemented. This research focuses on the possibilities of the implementation of mobile learning in the training of students in the major of Economics of Tourism. The research aims at ... Contemporary information and communication technologies bring about certain changes in the educational process. Such changes must be researched, analyzed and implemented. This research focuses on the possibilities of the implementation of mobile learning in the training of students in the major of Economics of Tourism. The research aims at ascertaining the usability of the Moodle Mobile software application as well as testing the efficiency of the learning materials which can later be utilized in the development of courses taught in English. The following tasks have been completed in order to achieve the project goals: literature overview, conducting empirical research, data analysis and formulation of particular results that contribute to the research topic. We defend the research thesis that when learning materials are available via a mobile software application, students would prefer accessing them via this application rather than the full version of a website, and the learning materials provided to them are efficient and of high quality. The object of the research is the teaching of students in the major of Economics of Tourism in English by using a mobile software application in the courses of Tour Agent and Tour Guide. The scope of the research is the usability of the mobile software application and the efficiency of the additional learning materials in English in the above mentioned major and courses. In carrying out the research, we have used the following methods: triangulation, data flow diagram and pedagogical experiment.

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  OPPORTUNITIES AND MODELS FOR FUNCTIONING OF REGIONAL FARMERS' MARKETS

  The present study aims to explore the problems and opportunities for building regional agricultural markets in Bulgaria. In connection with this, the following tasks have been set: 1) Identification of the advantages of agricultural markets; 2) characterization of the administrative legal and internal company constraints in the organization of ... The present study aims to explore the problems and opportunities for building regional agricultural markets in Bulgaria. In connection with this, the following tasks have been set: 1) Identification of the advantages of agricultural markets; 2) characterization of the administrative legal and internal company constraints in the organization of agricultural markets in Bulgaria; 3) analyzing the degree of coordination between interested parties in the construction of a farm market; 4) offering a model for the functioning of a regional farm market. The main thesis of the study is that coordinated efforts of farmers, local authorities, businesses and local communities are needed for the establishment and functioning of regional farmers' markets. Scientific and educational institutions can support co-ordination processes and offer models for regional farming markets. The following conclusions can be drawn from the study: there are external conditions for the establishment and functioning of agricultural markets in Bulgaria, but currently there is insufficient coordination between all stakeholders. In order to realize multiplier benefits from the agricultural markets, specific forms of cooperation between farms, local authorities and communities must be found in each region; the appropriate model for setting up and operating a farm market at municipal le