"Scientific research" Almanac

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  MODERN APPROACHES FOR IMPROVING THE INFORMATION SERVICE

  Latest developments in the IT service imply a process of transition from traditional models of managing technologies and resources to a model of managing services. The project deals with issues related to transforming the management of Information services departments into a service management model. A research project for the state of the art of ... Latest developments in the IT service imply a process of transition from traditional models of managing technologies and resources to a model of managing services. The project deals with issues related to transforming the management of Information services departments into a service management model. A research project for the state of the art of IT service management (ITSM) has been presented. Having identified major issues in terms of implementation and development of ITSM, we have analyzed the findings of our research and proposed solutions to existing problems. Hence, the main thesis of the research is that it is possible to identify a single approach to the improvement of the information service which will be based on the transformation of management of IT services into a service management model (ITSM – IT service management). The object of our research is the IT service within organizations, the focus of attention being on entities which have their own IT service departments. The subject of our research is contemporary approaches for improving the management of information services within organizations. The major objective of the research paper is to analyse the findings of our research of employing ITSM in Bulgarian organizations; review existing best practices and identify the potential of employing that model. As a result of an empirical study and analysis of its results, the main conclusions of the present study are as follows: • modern IT requires a transformation of the way of management and functioning of the information services; • the IT service delivery and management model will lead to cost reductions and increased efficiency and efficiency of not only IT service provision but also of the whole organization; • ITSM is a well-known, recognizable approach for improving IS governance in our country, whose implementation, use and development process has already started and expanded.

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  INNOVATIONS AND INTELLECTUAL PROPERTY – CURRENT STATE AND IMPACT ON COMPANY DEVELOPMENT

  The aim of this paper is to establish the impact of innovations and intellectual property rights on the company development, on the basis of an empirical study. The object of the survey is enterprises of the manufacturing industry and the subject – the relationship between innovations and intellectual property rights, individual and team approach ... The aim of this paper is to establish the impact of innovations and intellectual property rights on the company development, on the basis of an empirical study. The object of the survey is enterprises of the manufacturing industry and the subject – the relationship between innovations and intellectual property rights, individual and team approach as a source for generating multipurpose benefits for the companies. The tasks deriving from the objectives are as follows:First, carrying out research on the current state of innovation, intellectual property rights and results achieved in enterprises. Sec-ond, determining the impact of innovations and intellectual property rights on compa-ny development and identifying benefits for the business. Third, identification of key problem areas and formulation of ideas and proposals for speeding up corporate de-velopment through innovations and intellectual property rights. The research thesis is that opportunities for business development can be created through implementation of innovations and operation of intellectual property objects. Systematic, structural and integrated approaches, inductive and deductive methods, index and comparative methods, questionnaire surveys, interviews and other methods have been used. On the basis of the empirical research, the following results have been achieved: the broad and multifaceted use of innovations and intellectual property objects, combined with the individual creativity and creative abilities of teams, helps companies achieve better results and company benefits.

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  CLOUD COMPUTING IN THE ACTIVITIES OF BULGARIAN CORPORATIONS AND BIG ORGANIZATIONS

  The aim of the study is to investigate the features, state and problems of the IT infrastructure of big Bulgarian corporations by analyzing the possibilities of cloud computing technology in order to solve the outlined problems. On this basis, a model for effective functioning of the IT infrastructure of big Bulgarian enterprises has been ... The aim of the study is to investigate the features, state and problems of the IT infrastructure of big Bulgarian corporations by analyzing the possibilities of cloud computing technology in order to solve the outlined problems. On this basis, a model for effective functioning of the IT infrastructure of big Bulgarian enterprises has been developed. The research thesis, which has been defended, is that the strategy of moderate migration and the hybrid model of realization of cloud computing is an economically feasible and justified infrastructure model for implementation in a large Bulgarian enterprise. The following tasks have been solved: studying the specifics, state and problems of the IT infrastructure of big Bulgarian enterprises and analyzing the capacity of cloud computing to solve outlined problems. Public Cloud Migration is a new business opportunity from which objects of research can benefit after taking into account all potential opportunities and assessing the return on investment. The proposed transition model, applicable for major Bulgarian businesses provides answers to questions such as “what resources, when and how they can migrate to the cloud” and “what part of the infrastructure has to be stored in their own data centre”. The IT infrastructure of a particular Bulgarian industrial enterprise has been explored in depth, some financial assessments have been made and IT specialists of large enterprises and organizations have been questioned. A detailed classification of the cloud transition approaches has been made.