IMPACT OF DIGITAL TRANSFORMATION OF TRADE ON CONSUMER BEHAVIOR PATTERNS: AN EMPIRICAL STUDY OF ONLINE PURCHASES OF BULGARIAN CONSUMERS
Authors
Keywords
digital transformation of trade, consumer behavior patterns, online purchase, Bulgarian consumers
Summary
Digital transformation redefines imperatives of commerce. Models the next evo-lutionary level of commercial business and new interaction with consumers. The aim of the study is, through theoretical interpretation of conceptual statements, to empirically test a developed methodological framework for studying the impact of the digital transformation of commerce on consumer behavior patterns in online purchasing and, based on the results obtained, to formulate more significant conclusions and generalizations. The realization of the goal is reduced to related tasks.
The necessary empirical data were collected during the months of June - July 2025. The respondents of the study are 154 Bulgarian consumers who use the Internet to make online purchases of goods or services. The multifaceted nature of the research issue requires a specific analytical focus on consumer behavior patterns when purchasing items from the clothing product group online.
The conducted study used the methods of descriptive analysis, chi-square analysis (Chi-square Test), the t-test method, Shapiro-Wilk Test (Shapiro-Wilk Test), the method of linear regression and correlation. The theoretical and practical usefulness of the obtained results is in better assessing the emerging variations in the behavior patterns of Bulgarian consumers when purchasing online, including clothing, in a digital environment.
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