"Scientific research" Almanac

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  STUDY OF THE STATE-OF-THE-ART, POSSIBILITIES AND PROSPECTS OF IMPLEMENTING ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT SYSTEMS

  Customer relationship management in financial enterprises is a key strategic factor for their success. In recent years this sector recognizes the importance of the Internet as a unified platform for doing business and as a main communication environment. Online banking, online insurance, personal customer service of various health, pension and ... Customer relationship management in financial enterprises is a key strategic factor for their success. In recent years this sector recognizes the importance of the Internet as a unified platform for doing business and as a main communication environment. Online banking, online insurance, personal customer service of various health, pension and insurance funds is impossible without a fully integrated electronic customer relationship management system (e-CRM System). The study aims to outline the results of a survey in 24 Bulgarian financial institutions with regard to: proliferation of e-CRM systems, architectural and functional features, and non-economic effects and benefits of their implementation, return on investment. Models were proposed for improving the system and customer-oriented business process.

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  THEORETICAL AND APPLIED ASPECTS OF ACCOUNTING AUTOMATION IN NON-FINANCIAL ENTERPRISES AND BANKS

  The automated processing of economic information and accounting information, in particular, is the only modern alternative for effective functioning of the entire enterprise information system. The current research analyzes the state of the existing trend in accounting automation through using business accounting software and automated bank ... The automated processing of economic information and accounting information, in particular, is the only modern alternative for effective functioning of the entire enterprise information system. The current research analyzes the state of the existing trend in accounting automation through using business accounting software and automated bank information systems. Based on this, certain reasonable opportunities are offered to solve theoretical-methodological and practical issues in the accounting system of nonfinancial enterprises and banks.

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  ORGANIZATION OF WORK IN A BRANCH OF AN INSURANCE COMPANY

  One of the most commonly used forms for insurance activity in Bulgaria is the establishment of a branch. The opening of a branch is possible. It is the right of an insurer domiciled in a Member State but is an obligation of an insurer from a third country. This means that the insurer from a Member State may use any of the other options for ... One of the most commonly used forms for insurance activity in Bulgaria is the establishment of a branch. The opening of a branch is possible. It is the right of an insurer domiciled in a Member State but is an obligation of an insurer from a third country. This means that the insurer from a Member State may use any of the other options for conducting insurance business whereas an insurer from a third country may conduct insurance and reinsurance only after entering the branch in the commercial register under the provisions of the Commerce Act. It is these different options that directed the author's interest in the chosen topic. The main objective pursued in the proposed project is to trace the historical development of regulations about how to conduct insurance business in our country, to give a legal description of the branch of an insurer and to compare an insurer in an EU Member State and an insurer from a third country.