"Scientific research" Almanac

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  STUDY OF THE STATE-OF-THE-ART, POSSIBILITIES AND PROSPECTS OF IMPLEMENTING ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT SYSTEMS

  Customer relationship management in financial enterprises is a key strategic factor for their success. In recent years this sector recognizes the importance of the Internet as a unified platform for doing business and as a main communication environment. Online banking, online insurance, personal customer service of various health, pension and ... Customer relationship management in financial enterprises is a key strategic factor for their success. In recent years this sector recognizes the importance of the Internet as a unified platform for doing business and as a main communication environment. Online banking, online insurance, personal customer service of various health, pension and insurance funds is impossible without a fully integrated electronic customer relationship management system (e-CRM System). The study aims to outline the results of a survey in 24 Bulgarian financial institutions with regard to: proliferation of e-CRM systems, architectural and functional features, and non-economic effects and benefits of their implementation, return on investment. Models were proposed for improving the system and customer-oriented business process.

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  INTEGRAL ANALYSIS OF SCIENTIFIC RESEARCH IN THE PERIOD 1996-2010

  In line with the European strategy of scientific research Bulgaria has adopted the provisions and principles for carrying out scientific research. The national strategy of scientific research takes into consideration the peculiarities and trends of national scientific potential development and puts an emphasis on the relation of scientific ... In line with the European strategy of scientific research Bulgaria has adopted the provisions and principles for carrying out scientific research. The national strategy of scientific research takes into consideration the peculiarities and trends of national scientific potential development and puts an emphasis on the relation of scientific achievements with practice. The scientific research at „D. A. Tsenov Academy of Economics” is focused on the need of a systematic institutional change through transformation of its position, role, managerial structure and financial incentive mechanisms. In spite of being institutionally systematic, the change is also oriented to individual researchers and their stimulation and motivation, as well as to career development of young researchers. The strategy proposes program balances, that are specific for the Academy, which take into consideration the contemporary trends in scientific research. The project covers issues related to development of scientific research within the European Union and nationwide, the state of research at „D. A. Tsenov Academy of Economics” during the period 1996-2010, indicators for assessing the outlined areas of project activity development and the potential for further improvement of that trend.

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  PRACTICAL APPROACH TO THE PREPARATION FOR THE MIGRATION TO IPV6

  With the exhaustion of the address space, provided by IPv4 protocol, the transition to IPv6 gets particularly important for the organizations. With the transition to IPv6 the organizations will use the new opportunities, which will lead to benefits for businesses. The Migration to IPv6 will solve the problems faced by organizations when using ... With the exhaustion of the address space, provided by IPv4 protocol, the transition to IPv6 gets particularly important for the organizations. With the transition to IPv6 the organizations will use the new opportunities, which will lead to benefits for businesses. The Migration to IPv6 will solve the problems faced by organizations when using IPv4: insufficient address space, wrong address space, the international problem of allocating addresses, problems with security, mobility, etc. The transition is difficult to accomplish at once, because it affects the entire network infrastructure – all the network devices and software applications that manage them. In this study, based on practical and applied approach, we have developed a methodology in steps and stages that must be completed in order to implement the migration to IPv6. Also the problems that may arise in planning this transition are examined.