"Scientific research" Almanac

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  DEVELOPMENT OF A SYSTEM OF PROCEDURES FOR QUALITY ASSURANCE PLANNING PROCESS IN BUSINESS ORGANIZATIONS (ORGANIZATIONAL AND TECHNOLOGICAL ASPECTS)

  The main goal of every business organization is to provide quality products and services to its customers. This is why the companies must constantly generate competitive advantages and improve their business processes. The planning processes management systems have a significant potential in terms of their capability of solving complex corporate ... The main goal of every business organization is to provide quality products and services to its customers. This is why the companies must constantly generate competitive advantages and improve their business processes. The planning processes management systems have a significant potential in terms of their capability of solving complex corporate problems and their utilization improves the efficiency and competitiveness of the business organizations - a fact that calls for the implementation of a certification of this managerial function. The creation of a system of procedures and regulations governing the corporate planning activities aims to ensure the quality of corporate planning and business growth in the conditions of constantly improving European planning practice. The research is focused on the corporate planning practice analyzed in terms of constant improvement of business processes and corporate planning concepts.

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  INVESTIGATING THE TOURIST FIRM INFORMATION SYSTEM CAPABILITIES FOR ADAPTATION TOWARD CONTEMPORARY ECONOMIC CONDITIONS

  New Information and Communication Technology (ICT) adoption for effective tourist information systems is an extremely imperative and indispensable process. It will allow increasing the range of clients’ services, to improve business organization, to decrease the costs, to raise the effectiveness of partners’ interaction and to receive a wide ... New Information and Communication Technology (ICT) adoption for effective tourist information systems is an extremely imperative and indispensable process. It will allow increasing the range of clients’ services, to improve business organization, to decrease the costs, to raise the effectiveness of partners’ interaction and to receive a wide access to a variety of information resources. For the purpose of this scientific-practical research a special system of criteria for assessment of tourist firms’ information systems has been developed. The project team has investigated the information systems of 100 tourist firms and hotels. As a result of this research some solutions for raising the effectiveness and information service quality have been suggested. Some issues about online services, reservation and geographical systems were discussed and how they contribute for tourist product and services personalization.

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  THE OUTSOURCING AT BULGARIAN COMPANIES (EMPLOYMENT, RISKS, EFFECTS)

  The present study is directed at establishing the employment of out-sourcing at Bulgarian companies as a business model and the risks and implications of its utilization. The results of the study indicate that the greater part of the economic agents apply outsourcing in various degrees and in various forms. The basic positive effects have been ... The present study is directed at establishing the employment of out-sourcing at Bulgarian companies as a business model and the risks and implications of its utilization. The results of the study indicate that the greater part of the economic agents apply outsourcing in various degrees and in various forms. The basic positive effects have been determined as a result of awarding external contractors with functions, activities and processes which beforehand were carried out by means of own resources within the company – higher quality of products/services, access to the specific knowledge and experience of the outsourcing partner, optimizing the number of personnel, lowering costs, etc… At the same time, the possible exposures when applying this business strategy were identified – leaking of internal information and know-how of the company, falling into dependence upon the outsourcing partner, failure to deliver on the outsourcing contract, etc… We have articulated a number of conclusions and substantiated ideas on the successful employment of outsourcing at Bulgarian companies.