OPPORTUNITIES FOR INCREASING THE QUALITY OF DATA FROM ONLINE SURVEYS

Authors

Keywords
Online survey, sample representativeness, survey (response) return rate, factors that increase the survey return rate, Facebook ad

Summary
The emergence and evolution of Internet and related applications have changed many areas of public life. The methods of gathering marketing information have also changed. Less and less often surveys are printed on paper and are conducted in a web environment. The reasons are simple – online surveys are conducted faster and cheaper, they are easy to spread, they offer useful functionalities. A major challenge for marketing researchers is to ensure that online surveys are representative. The main purpose of this study is to examine whether the structure of a sample, drawn from an online survey, corresponds to the structure of the studied aggregation. Another objective of the study is to examine how respondents react to incentives offered for participation in an online survey. This study presents the results of three online surveys. Each survey examines specific aggregation: Facebook page fans; visitors to a web site; population of Bulgaria aged 13-54. Two surveys were conducted through Facebook advertising. One survey was conducted among the visitors of a web site. To compare the sample and general aggregation, we have used χ2 criterion for one sample and Kiril Gatev’s integral coefficient. In the case of studying Facebook page fans, the sample matches the set of variables "sex" and "residence". In order to validate the three samples, the following information sources were used: The National Statistical Institute; Facebook page Insights; Google Analytics reports. In both surveys made via Facebook advertising, a very low cost was obtained for a response. In the survey of site visitors, the cost of a response is practically zero. To test how incentives affect respondents' activity, two types of prizes are offered – USB Flash memory stick (3 pcs.) and External hard disk drive (2 pcs.). In this study, we have found that the incentives offered do not increase respondents’ responsiveness to a degree justifying the costs of purchasing and delivering the prizes.

JEL: M31, M37
Pages: 33
Price: 3 Points

More titles

  • CHALLENGES TO INTERNATIONAL BUSINESS IN THE EUROPEAN UNION

    The technical and economic paradigm of the information age since the beginning of the 21st century has led to new structures and processes in the international business in the European Union. In the economic sense, this is a prerequisite for deepening the division of labour, increasing its productivity and expanding the sphere of the use of ...

  • MEASURING POVERTY IN BULGARIA: STATISTICAL ASPECTS

    Fighting poverty and social exclusion is among the biggest issues of modern social development and a priority of the social policy at both national and European level. The main goal of this paper is to explore the statistical dimensions of poverty in Bulgaria via theoretical justification and empirical analysis of the level, dynamics and ...

  • IMPACT OF CONSUMER PROMOTIONS ON CUSTOMER-BASED BRAND EQUITY

    The present research paper outlines the effects of consumer promotions. Its subject is the type and frequency of effects of consumer promotions on customer-based brand equity dimensions. The leading role of consumer promotions within the communication mix, both nationally and globally, along with the lack of unambiguous evidence about their effect ...