"Scientific research" Almanac

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  STRATEGIC ASPECTS OF THE ELECTRONIC ADMINISTRATIVE SERVICE IN THE MUNICIPALITIES IN BULGARIA

  Digital transformation is a particularly relevant research topic due to the serious differences between individual countries – from the analysis of large data¬bases of information in leading countries to those significantly lagging behind in the process. The goal of this study is to formulate solutions for improving and acce¬lerating the digital ... Digital transformation is a particularly relevant research topic due to the serious differences between individual countries – from the analysis of large data¬bases of information in leading countries to those significantly lagging behind in the process. The goal of this study is to formulate solutions for improving and acce¬lerating the digital transformation of municipal administrations by providing strategic recommendations for optimizing their electronic administrative services. To achieve the goal, the following tasks have been assigned: 1) an assessment of the digital transformation in the European Union; 2) an examination of Bulgaria's strategic and regulatory framework for digital transformation; 3) a map of the current state of the electronic administrative services in the municipalities in Bulgaria; 4) an outline of challenges and guidelines for improving the electronic administrative services in the municipalities in Bulgaria. The article argues that in order to overcome the challenges of digitization in the municipal administrations in Bulgaria, it is necessary to optimize the processes in them. The conclusions and generalizations are based on a two-stage study conducted in the period May–September 2022 and on the basis of various scientific research methods: content analysis, critical analysis of documents, induction, and deduction. As a result of the conducted research, Bulgaria's progress in relation to electronic administrative services in municipalities has been reported, external and internal barriers have been identified, and guidelines for improving and accelerating the digital transition of municipal administrations have been systematized.

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  DIGITAL ECOSYSTEM OF A TOURIST DESTINATION

  Digital transformation is a modern phenomenon that is affecting many areas of the economy, including tourism. The development of a digital ecosystem (DE), which integrates diverse participants that collaborate to achieve the same goal via a common digital platform, is a critical stage in the digitization process. DE is an important step in the ... Digital transformation is a modern phenomenon that is affecting many areas of the economy, including tourism. The development of a digital ecosystem (DE), which integrates diverse participants that collaborate to achieve the same goal via a common digital platform, is a critical stage in the digitization process. DE is an important step in the digitalization and transformation of tourist destinations (TD) into smart destinations. The aim of the current study is to examine the present status of digitalization of business organizations in TD Veliko Tarnovo and to describe the opportunities for DE development. To achieve the goal, the following tasks must be completed: The ICTs supporting digitization in the tourism sector are identified, the concept of "digital ecosystem," as well as their key characteristics, are defined, the current state of digital transformation in TD Veliko Tarnovo is analysed, the participants in TD's DE, as well as the benefits, new opportunities, and risks for them are identified. The main research thesis is that TD's DE provides an environment and tools for combining many resources from various participants in order to build innovative services for clients. As a result of our research, we have concluded that there is a lack of information about the possibilities of DE among the tourist organizations in TD Veliko Tarnovo, as well as a lack of technical and technological readiness to participate in it. To fill this gap, they must first become acquainted with the benefits of DE, their position in it, and the risks associated with such a digital platform.

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  THE DIGITAL TRANSFORMATION OF THE HUMAN RESOURCES MANAGEMENT IN BULGARIAN FINANCIAL ENTERPRISES

  Digitalization affects every sphere of economic life. In financial enterprises, it is transforming human resources management. The purpose of the research is to study the degree of digital transformation of the human resources management in Bulgarian financial enterprises and to highlight the main benefits for them, as well as the obstacles they ... Digitalization affects every sphere of economic life. In financial enterprises, it is transforming human resources management. The purpose of the research is to study the degree of digital transformation of the human resources management in Bulgarian financial enterprises and to highlight the main benefits for them, as well as the obstacles they face in this process. Three main tasks are to be performed: building a theoretical framework of the research; empirical study of the degree and aspects of digital transformation in the human resources management of Bulgarian financial enterprises; systematization of the main problems and advantages of digital transformation in the human resources management of financial enterprises. The thesis is formulated as follows: digital transformation in financial enterprises is a vector process, with a systemic nature, which finds empirical evidence in the human resources management in an environment of an adapting regulatory framework, pandemic challenges, investment requirements and expectations for improved competitiveness and efficiency. The problem area of the study is human resource management policies and practices in Bulgarian financial enterprises, and the subject is the impact of digitalization on human resource management policies and practices in Bulgarian financial enterprises (banks, insurers and insurers). The research methodology is a questionnaire survey with 54 questions. Digitization has stimulated the introduction of teleworking, which in FP has been further accelerated by the Covid-19 pandemic.